Frequently Asked Questions

Money

Do I need to pay a refundable deposit?

Yes you need to send a deposit to secure your position(s).

Your deposit needs to be paid after you have applied.

Paying a deposit does not confirm your position at an event; applications are assessed and positions allocated by a member of Hotbox Events staff after a deposit has been paid.

Positions are filled on a first-come first-served basis.

Generally, we only refuse applications for one of the following three reasons:

  1. The applicant does not fulfil the criteria specified by the festival specific "about" pages on the www.HotboxEvents.com website - the sections titled "To apply you will need to...".
  2. If it is ascertained the applicant has previously been blacklisted by Hotbox Events or another festival staff or volunteer organisation which provides staff or volunteers to Festival Republic Festivals and/or Events.
  3. The applicant fails a PNC check.

You only need to pay 1 deposit per year i.e. 1 deposit covers all festivals you would like to work at.

You can pay your deposit online via a major debit or credit card: Visa, Visa Delta, Visa Electron, MasterCard, Switch/Maestro, Solo, or by posting a Cheque, Postal Order, Bankers Draft, by making a BACS transfer, or via PayPal.

You can find further details about paying your deposit within PAAM once you have setup an account.

Please also read the Hotbox Events Terms and Conditions.

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How can I pay my deposit?

You can pay your deposit online via a major debit or credit card: Visa, Visa Delta, Visa Electron, MasterCard, Switch/Maestro, Solo, or by posting a Cheque, Postal Order, Bankers Draft, by making a BACS transfer, or via PayPal.

You can find further details about paying your deposit within PAAM once you have setup an account.

Please also read the Hotbox Events Terms and Conditions.

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Can I pay my deposit in instalments?

Unfortunately you can’t.

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Can I pay for my friends, or can my friend / parent /guardian / relative pay for me?

Yes. Please note when deposits are refunded they are returned to those who paid them e.g. if your parent pays your deposit your parent will get it back, not you!

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If I cancel my place is my deposit still refunded?

Details can be found within the Terms and Conditions.

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When will I get my deposit back?

Details can be found within the Terms and Conditions.

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Why are deposits not returned until October?

As is standard with ticket or deposit payments related to events our merchant provider has a release strategy for funds received. This means that your deposits are protected in the event that a festival does not take place.

All deposits are received by Hotbox Events no later than 30 days after the last event of the year has taken place, so by the beginning of October.

To speed things up we do all we can before we receive the deposits from the merchant provider, our full returns process is detailed below:

September

  1. Collate all feedback from supervisors and managers post the year's season (2 weeks).
  2. Calculate the individual returns. This involves well over a thousand volunteers, thus a lot of payments from varying sources (PayPal, Cheque, BACS). Also numerous factors contribute to final figures e.g. loss or damage of equipment or uniform, missing shifts, not turning up at all, various percentage deductions depending on initial payment method - this is no simple task (2 weeks).

October

  1. The bank prints the cheques for us (1.5 weeks).
  2. Printing the comp slips, addresses, popping all into envelopes and posting (0.5 weeks).

Thus each year we aim to send deposit returns by mid-October.

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I've bought a ticket for the festival - can this be refunded if I volunteer?

It can but you will need to either:

  1. Send us your booking reference and point of purchase.
  2. Post the original ticket to us.

One of the above needs to be done at least 21 calendar days prior to the ESSID of the festival.

In either case we will need to see a deposit paid to Hotbox Events and a position allocated before we can give the promoters the okay to refund your ticket.

If you would like to post us your ticket:

Please post any tickets via Special Delivery so they are insured for their full value. Remember if you decide to send via Recorded Delivery your ticket/s will only be insured for 100x the value of a 1st class stamp; at the time of writing (06/01/2010) if sent via Recorded Delivery your ticket/s would only be insured for £39.00 GBP. Please check the Royal Mail website for further details of postal services and charges. The applicant is responsible for any postal charges.

Please post your ticket/s to: Hotbox Events, Unit 1, Middle Yard, Home Farm Road, Elvetham, Hook, Hampshire, RG27 8AW, United Kingdom.

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How much do Hotbox Events staff get paid?

The majority of Hotbox Events personnel are volunteers. Hotbox Events staff positions are generally offered to those with at least a couple of years experience volunteering with Hotbox.

For those offered staff positions; hourly rates vary dependant on position. If you are planned to work as staff you should have been informed of days required, shift lengths, and hourly rates by your line manager and/or supervisor.

If you have any queries please contact info@HotboxEvents.com

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