Download Festival 2023 Volunteer Shift Preference Selection is now open!

Download Festival 2023 Volunteer Shift Preference Selection is now open!

Friday, May 5, 2023

Joining us at Download? It's what you've been waiting for - Download Festival volunteer shift preference selection is now open!

There are 31 volunteer shift patterns available at Download Festival, please make sure you indicate a preference for each shift as PAAM won't let you save your preferences until you have!

You have until midnight on Tuesday 9th May to select your shift preferences, please make sure you have submitted your preferences before this date as after this, shifts will be allocated based on availability.

Following 9th May it will take us several days to process shift preferences and allocate shift patterns for all 800 volunteers joining us at Download Festival.

Once we have allocated your Download shifts, we'll send another email letting you know it's time to login and find out your shift pattern and start planning your festival schedule!

How to choose your shifts

To choose your Download Festival volunteer shift preferences you need to:

  • Login to Hotbox Events PAAM
  • Click the Download Info button.
  • Read the Shift Planner in the Shift Preferences section.
  • Choose your Shift Preferences via the Dropdowns.
  • Click the Update Preferences button.

Once we've allocated shift patterns for all volunteers, your shift pattern will show as your Group at the top of your Download Festival Info page.

We are a very small team at Hotbox HQ so whilst we're working hard to allocate shifts as quickly as we can there may be some delay to responses to emails and messages! Whilst we're busy allocating shifts you can drop into our Facebook group for help and advice from our previous Download Festival volunteers!

For further information about how shifts are allocated please read the information within the shift planner PDF.

Volunteering with Friends

If you're volunteering at Download Festival with friends, please ensure their name and email address are listed in the Friends section of your PAAM profile so we can ensure you have the same shift pattern!

Don't forget to check that your friends have listed your name and email address in their ‘Friends' section too!

Please also make sure that you don't have any friends' names from previous festival seasons still in your ‘friends list' as this can slow down the shift allocation process if we're searching to match you with volunteers who haven't signed up this year!

This your last chance to update the Friends section of your profile before Download Festival shifts are allocated!


If there is anything you would like to ask or you would just like to chat with us about, the easiest way is to...

Connect with us on MessengerConnect with us on Messenger


You can connect with us @hotboxevents on Instagram, Twitter, Facebook, and LinkedIn


If you would like to chat with others who have joined us before head to our Facebook Group and Forum

On Facebook and in our Forum you will find new and returning staff and volunteers chatting about what it is like to join us at festivals, arranging to share lifts, asking and answering questions about working at festivals and making new friends!


If you have not joined us at a festival before and are wondering what it is like, check out some of our staff and volunteer interviews!

In the interviews you will get to hear from those who have joined us talking about how they found their shifts, how they felt they were looked after by the Hotbox team, what it was like working solo for the first time, taking on more responsibility year on year, and even how the experience and confidence gained has helped with career progression away from festivals!


Another way to see what joining us is like is to check out some of our festival photos!

In our festival photo galleries, you will find thousands of photos covering our festival history over the past twenty years!

Going Solo

It's totally normal to be anxious before coming to a festival, particularly if you're coming solo! We get hundreds of messages every year from people wanting to join us but nervous about doing it, so we promise you're not alone! We're a very friendly bunch so if there's anything we can do to reduce your anxiety please get in touch! Try joining our Facebook Group to make friends with others before the festival - there are even a few WhatsApp groups that have been set up too!


If you have specific questions about joining us at festivals try our festival FAQs!

Our festival FAQs are regularly updated and packed full of answers to the questions we are usually asked, plus lots of handy hints and tips about working at festivals.


We usually send an email newsletter about once a month, if you would like to keep up to date you can subscribe!


If you would like to drop us an email it's


You can reach our office by phone on the numbers below...

Tel: 01252849600 (UK) select option 2 for Hotbox Events

Tel: +441252849600 (International) select option 2 for Hotbox Events

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