Saturday, August 1, 2009
Please find below a message to all who worked at the 2009 Latitude Festival from Harmony Blake.
Dear CATs & HATs,
The feedback that we have had this year about staff, how friendly, how helpful and how good they were, has been tremendous. The Latitude Festival Forum is full of praise for staff in general, as is the suggestions book that was kept inside the Information Tent. We have received a number of letters specifically saying how helpful a member of staff was.
This is absolutely brilliant, and a real credit to you all. We are delighted with this - as you know customer service is so very important at Latitude Festival and we are thrilled that we have, via your excellent work, been able to make such a good impression.
To have achieved that, while reducing tent theft to 10% of last year's levels, is really quite remarkable. The festival was a huge success and thank you all for playing such a key part in it.
Thank you all very much indeed - it is very much appreciated.
Harmony Blake - Latitude Festival Deputy Licensee & Assistant to Melvin Benn